Community Update

I just wanted to relay the kind of service I received from Garden Street School of Performing Arts in Hoboken, NJ.
I was a student there for a year and I have had issues receiving a proper response via phone or e-mail from the school. When I called, no one answered and when I e-mailed in the past it would take days to receive a reply or I would have to send another e-mail with "please reply" in the subject to get a response. After I brought this compliant to the school manager, Brittany DeFilippo, and never received a solution, instead she just put the blame on me, I e-mailed the owner, Annie McLoughlin. Not only did she not try to fully understand and emphasize my compliant, she replied via e-mail with sarcasm and rudeness. She even threatened to cancel my account because she was tired of hearing my compliant that was never solved. Here is a quoted excerpt Annie McLoughlin, the owner, sent to me:
"In the future Brittany and I will write very pleasant emails despite whether they are true or not so you are happy. We will say anything you would like to hear so that you will be pacified."
I was disappointed and shocked by the way this company handled customers complaints. And the e-mails from Annie only got worst and more rude. I even apologized for taking up too much of her time and she replied with this excerpt:
"I'm going to let this ridiculous, baseless and illogical exchange go and suggest that you continue taking music lessons with Aidan. If this proceeds I will have to remove you from the schedule as there is not enough time in the day to deal with this nonsense."

This says a lot about a company.

I wish to warn others about this company's policy of handing customer complaints.